Job Description: We are currently looking for a bike mechanic /Bicycle Rental and tour Associate to wok with us. As one of our team members, you will perform a variety of tasks, including
- Maintaining and repairing our 75+ rental/tour bike fleet. We do have variety of bikes including hybrid, cruiser, tandem, electric bike, children's bike.
- Welcome guests and provide outstanding hospitable experiences for the guests and walk in customers
- Process bike rentals
- Fit customers to bikes and explain how their bikes work
- Explain rules of the road and safe biking techniques
- Suggest great bike routes and explain our bike routes to customers
- Listen attentively and give personal recommendations
- Coordinate bike tour preparation and administration (Preparing right size bikes, greeting customers, bike fitting, signing waiver documents)
- Accompany tours occasionally and being the support tour guide
- Perform variety of bike repairs/maintenance/tune up regularly
- Provide road side bike repair assistance for tours and rentals when needed
- Perform bike tune ups for the entire fleet before the end of season sales and assist with the sale of bikes
- Answer phone calls and emails
- Operate POS system and collect payment; ensure the smooth operation of customer check-outs at the cash register
- Open and close the shop
- Keep retail space and floor clean and tidy
Requirements and qualifications
- Bike mechanic/repair/maintenance skills
- Excellent oral and written communication skills in English and preferably French too
- Friendly, welcoming personality for all types of people
- Excellent people and relationship building skills, team player with a positive attitude
- Planning, organizational and tracking skills and attentive to details
- Resourceful with an ability to multitask, work with minimal supervision in a fast-paced environment
- Previous sales/customer services experience and commitment to providing exceptional and high quality service
- Availability to work a variety of shifts: (Weekends, Holidays, Days).
- Ability to stand for extended periods and to lift bicycles.