Under new and local ownership, Velofix Calgary aims to give our customers a convenient, premium service that saves our customers time and lets them get back to what they really love - RIDING. We do this by offering a full-service bike shop experience right at our client’s home or office.
We are looking for an ambitious and entrepreneurial minded Lead Bike Technician to join our team in Calgary. Our ideal candidate is someone who has a desire to be part of a growing business that is re-shaping the bike service experience.This candidate likes to talk to customers and enjoys seeing the look on customers faces when the job is done and the bike is handed back to them.
You will be given autonomy and responsibility within a supported environment where you will be encouraged to develop and grow your career. Think of it as entrepreneurship with support. You will receive an above average salary and will keep all earned customer tips.
Ensure all-around excellent customer experience.
Proficiently execute assembly, repairs, and maintenance for all types of bicycles.
Monitor and maintain an inventory of parts and accessories, submit and receive parts orders via online interface.
Maintain an organized and efficient work environment.
Communicate with franchise owner / franchise support manager on programs and new offerings to customers.
Manage additional staff during the summer months.
BBI/UBI/Winterbourne or similar certification, or equivalent work experience
Other certifications (STU, S-TEC, Specialized, Trek, etc.) very much desired
Some experience managing people in sport / retail environment
Knowledge and experience with Canadian bicycle supplier networks including HLC, Live2Play, Highway2, etc.
Must have a clean driving record with five years of current driving history, and be comfortable operating a large vehicle in an urban environment.
Excellent customer service and communication skills.
Enthusiastic and able to work directly with customers.
Independent worker, able to manage time to meet scheduled appointments.
Attention to detail and maintains high personal standards.
Working for us is not like any bike shop you have been in. Velofix mechanics have the unique opportunity to deal with customers throughout the entire work order process. You will be the face of the business and have the opportunity to work all over the city as part of one of the fastest-growing elements of the bike industry.
Above all, the ideal candidate is passionate about cycling, with an inclusionary view of the bike industry. We are looking for individuals who pay the same attention to any bike, whether it’s for a top-level professional athlete or someone who just loves to go out for a casual ride.
Thank you to all candidates; only those selected for interviews will be contacted.
Contact Brian at firstname.lastname@example.org